Service Policies

Last updated: 26 June 2026

These Service Policies describe how dispensing, payment, and returns work in store at Rakesh Medical Centre, Jabalpur. They form part of our Terms & Conditions.

1. Visiting us

You are welcome to visit us in store at 477, Garha Phatak, Ranital Link Road, Jabalpur, every day between 8:00 AM and 11:00 PM. If you have a quick question before visiting, you can call us at +91 78796 08515.

2. Prescription handling

Prescription medicines are dispensed in store only against a valid prescription from a registered medical practitioner. We keep prescription records as required by law and handle them in line with our Privacy Policy.

3. Payment

Payment is made in store by the methods we accept (cash, UPI, Google Pay, or card, as available). Prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise.

4. Returns & refunds

For your safety and in line with pharmacy regulations, medicines once sold cannot be returned or exchanged, except in the following cases:

• You received an incorrect item (different from what was dispensed to you);
• The item is damaged, defective, or expired at the time of purchase.

In these cases, please bring the item back to the store within 24 hours with your receipt, and we will arrange a replacement or a refund. Refunds, where applicable, are made to your original payment method or as store credit.

5. Loyalty programme

Membership of our in-store loyalty programme is free. Members may earn rewards on qualifying purchases. Rewards have no cash value and may be subject to change.

6. Contact

Rakesh Medical Centre · contact@rakeshmedic.in · +91 78796 08515 · 477, Garha Phatak, Ranital Link Road, Beside Choti Mahakali Mandir, Jabalpur, Madhya Pradesh 482002.