Service Policies
Last updated: 15 June 2026
These Service Policies describe how ordering, home delivery, payment, and returns work at Rakesh Medical Center, Jabalpur. They form part of our Terms & Conditions.
1. How to order
You can order in store, by phone at +91 78796 08515, or on WhatsApp. Send your prescription or medicine list and we will confirm availability, price, and any Loyalty Club discount before we prepare your order.
2. Free home delivery
- We offer free home delivery across Jabalpur on confirmed orders.
- Delivery times depend on your location and order; we will give you an estimated time when we confirm your order.
- For some areas, distances, or order values, a minimum order may apply — we will tell you at the time of ordering.
3. Payment
Payment can be made on delivery or in store by the methods we accept (cash, UPI, or card, as available). Prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
4. Returns & refunds
For your safety and in line with pharmacy regulations, medicines once sold and delivered cannot be returned or exchanged, except in the following cases:
- You received an incorrect item (different from what was confirmed);
- The item is damaged, defective, or expired at the time of delivery.
In these cases, please contact us within 24 hours of delivery with a photo of the item, and we will arrange a free replacement or a refund. Refunds, where applicable, are made to your original payment method or as store credit.
5. Cancellation
You may cancel an order before it is dispatched at no charge. Once a prescription order has been prepared or dispatched, cancellation may not be possible for medicine-safety reasons.
6. Prescription handling
Prescription medicines are dispensed only against a valid prescription. We keep prescription records as required by law and handle them in line with our Privacy Policy.
7. Loyalty Club
Membership of our Loyalty Club is free. Members earn up to 15% in loyalty points on qualifying purchases and receive up to 25% off eligible medicines. Points and discounts have no cash value and may be subject to change.
8. Contact
Rakesh Medical Center · rakeshmedicalcentre@gmail.com · +91 78796 08515 · 477, Garha Phatak, Ranital Link Road, Beside Choti Mahakali Mandir, Jabalpur, Madhya Pradesh 482002.