Privacy Policy
Last updated: 26 June 2026
Rakesh Medical Centre ("we", "us", "our") operates the pharmacy located at 477, Garha Phatak, Ranital Link Road, Beside Choti Mahakali Mandir, Jabalpur, Madhya Pradesh 482002, and this website. We respect your privacy and are committed to protecting the personal and health-related information you share with us. This policy explains what we collect, why, and your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information we collect
- Contact details — your name and phone number, when you contact us or join our loyalty programme.
- Prescriptions & health information — the prescription you present in store so we can dispense the correct medicines.
- Loyalty programme information — the details you provide when joining our free loyalty programme, and rewards earned.
2. How we use your information
- To dispense prescription medicines accurately and lawfully.
- To answer your questions when you contact us.
- To operate the loyalty programme and apply your rewards.
- To keep records required under applicable pharmacy and tax regulations.
3. How we share information
We do not sell your personal or health information, and we do not use it for advertising. We share it only where required by law or a competent authority.
4. Data security & retention
We take reasonable measures to protect your information and limit access to authorised staff. We retain prescription and purchase records only as long as necessary to serve you and to meet legal and regulatory requirements, after which they are securely deleted or anonymised.
5. Your rights (DPDP Act, 2023)
You have the right to access the personal data we hold about you, to request correction of inaccurate data, and to request deletion of your data (subject to records we are legally required to keep). To exercise these rights, contact us using the details below.
6. Children
Our services are intended for adults. We do not knowingly collect personal data from children except in connection with medicines purchased for them by a parent or guardian.
7. Grievance / contact
For any privacy question, request, or complaint, contact our grievance contact:
Rakesh Medical Centre · contact@rakeshmedic.in · +91 78796 08515
477, Garha Phatak, Ranital Link Road, Beside Choti Mahakali Mandir, Jabalpur, Madhya Pradesh 482002.
8. Updates
We may update this policy from time to time. The latest version will always be available on this page.