Privacy Policy
Last updated: 15 June 2026
Rakesh Medical Center ("we", "us", "our") operates the pharmacy located at 477, Garha Phatak, Ranital Link Road, Beside Choti Mahakali Mandir, Jabalpur, Madhya Pradesh 482002, and this website. We respect your privacy and are committed to protecting the personal and health-related information you share with us. This policy explains what we collect, why, and your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information we collect
- Contact details — your name, phone number, and delivery address, when you place an order by WhatsApp, phone, or in store.
- Prescriptions & health information — prescription images or medicine lists you send us so we can dispense the correct medicines.
- Order information — the items you order, order history, and delivery details.
- Loyalty Club information — the details you provide when joining our free Loyalty Club, and points earned.
2. How we use your information
- To process, prepare, and deliver your orders.
- To dispense prescription medicines accurately and lawfully.
- To contact you about your order, availability, or delivery.
- To operate the Loyalty Club and apply your discounts and points.
- To keep records required under applicable pharmacy and tax regulations.
3. How we share information
We do not sell your personal or health information, and we do not use it for advertising. We share it only as needed to serve you — for example, with our delivery staff to bring your order to you — and where required by law or a competent authority.
4. WhatsApp & messaging
When you order via WhatsApp, your messages and any prescription images are processed by us to fulfil your order. WhatsApp's own handling of your data is governed by WhatsApp's privacy policy.
5. Data security & retention
We take reasonable measures to protect your information and limit access to authorised staff. We retain order and prescription records only as long as necessary to serve you and to meet legal and regulatory requirements, after which they are securely deleted or anonymised.
6. Your rights (DPDP Act, 2023)
You have the right to access the personal data we hold about you, to request correction of inaccurate data, and to request deletion of your data (subject to records we are legally required to keep). To exercise these rights, contact us using the details below.
7. Children
Our services are intended for adults. We do not knowingly collect personal data from children except in connection with medicines purchased for them by a parent or guardian.
8. Grievance / contact
For any privacy question, request, or complaint, contact our grievance contact:
Rakesh Medical Center · rakeshmedicalcentre@gmail.com · +91 78796 08515
477, Garha Phatak, Ranital Link Road, Beside Choti Mahakali Mandir, Jabalpur, Madhya Pradesh 482002.
9. Updates
We may update this policy from time to time. The latest version will always be available on this page.